Returning Candidate?

Patient Services Scheduler

Patient Services Scheduler

Job ID 
Job Locations 

More information about this job


Physician Partners of America is seeking a full time experienced Patient Services Scheduler for our rapidly growing multidisciplinary integrated health organization. **Demonstrated success in a sales role highly preferred**


Our operations include multi-site Ambulatory Surgical Centers and Medical (Urgent Care & Pain Management) Clinics  Pharmacy, and Labs (Urine, DNA and Molecular) managed from our corporate office here in Tampa. Our patient experience team reaches out to patients to ensure that at any of our facilities, our patients are receiving top-quality care and having a fantastic experience. We are looking for a positive professional to help our team succeed in providing empathetic care. PPOA's culture calls for superior customer service and a commitment to solving problems and finding solutions in a positive way.


  • Reach out to patients who did not schedule a follow-up appointment or did not show at a previously scheduled appointment
  • Make them feel like they are PPOA's #1 priority (because they are!)
  • Help them get rescheduled for consults and medical procedures
  • Handle a high volume of outbound follow up calls to patients for consultations
  • Build the PPOA brand for patients and excite them about their decision to trust PPOA with their care
  • Request insurance authorizations and pre-certifications for patients' appointments as needed
  • Build positive rapport with patient base
  • Overcome objections and deliver a great front-of-the-house experience for patients
  • Schedule pre-operative and post-operative appointments
  • Enter data into system
  • Educate clinicians on scheduling protocol and guidelines


  • High Degree of Professionalism 
  • 2+ years in sales (inside sales preferred)
  • Ability to multi-task while producing accurate work
  • Prior experience with HMO, PPO, Commercial, Medicare insurances is a plus
  • Reliable and organized
  • Commitment to team problem solving and solutions