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Patient Accounts Representative

Patient Accounts Representative

Job ID 
Job Locations 
Customer Service/Support

More information about this job


Physician Partners of America (PPOA) is an established AND growing integrated health organization with multiple sites in Texas and Florida. Our team of talented professionals covers the non-medical side of healthcare so our doctors can simply focus on providing the best patient care.

***We are looking for a Patient Account Representative to join our laboratory revenue cycle team. PPOA provides lab services that ensure medications are both prescribed and taken at the safest dosage. Because PPOA does things differently, many patients are unfamiliar with the unique services PPOA provides that ultimately ensure their safety and health. That's where our Account Rep comes in to explain the purpose of the service and walk them through the next steps. By just doing what you do best, you will help patients receive better care and reach better outcomes at PPOA.***


  • Exceed patients’ expectations by providing outstanding customer service
  • Confirm patient insurance eligibility/benefits and review EOBs for posting accuracy
  • Ensure patients and families understand their financial responsibilities
  • Assist patients in setting up budgets and applicable assistance programs
  • Post patient payments to accounts in accordance with Lab Division’s policies


  • Excellent phone etiquette; speaking clearly and kindly to patients
  • Exceptional communication skills
  • Experience with insurance verifications and eligibility
  • High school graduate