Physician Partners of America

  • Patient Accounts Rep

    Job Locations US-FL-Tampa
    Job ID
    2018-1694
    Category
    Customer Service/Support
    Type
    Full-Time
  • Overview

    Patient Accounts Rep

     

    Physician Partners of America (PPOA) is an established and growing multidisciplinary integrated healthcare organization. We have multiple locations in both Texas and Florida with our corporate headquarters in Tampa, FL.

     

    The Patient Accounts Representative is responsible for communicating with patients who have past due balances. The representative in this position is expected to provide an outstanding customer service experience for patients while providing helpful guidance towards solutions.

    Responsibilities

    • Collect past due balances from patients over the phone
    • Respond promptly to patient inquiries with clear communication and high-quality service
    • Conduct duties with empathy, support, respect, and professionalism at the core of every interaction
    • Evaluate and identify priority accounts
    • Document collection activity, post adjustments, and ensure balance accuracy for clinical staff to reference
    • Resolve billing discrepancies in timely manner
    • Protect patients’ confidentiality
    • Handle a high volume of in and outbound calls to meet the needs of our patients

    Qualifications

    • High School Graduate
    • Prior call center sales, collections & negotiations, or customer service experience
    • Healthcare collection/billing reimbursement experience
    • A driven and competitive yet compassionate personality
    • Excellent written and oral communication skills that enable PPOA to be positively represented to patients
    • Experience multi-tasking and working in multiple systems while fielding customer/patient inquiries

    PPOA celebrates and supports diversity and is proud to be an Equal Opportunity Employer. PPOA performs criminal background checks and pre-employment drug screens.

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