Physician Partners of America

  • Patient Experience Specialist

    Job Locations US-FL-Tampa
    Job ID
    2018-1701
    Category
    Healthcare & Medical
    Type
    Full-Time
  • Overview

    Patient Experience Specialist

    Physician Partners of America (PPOA) is a growing integrated healthcare company.  Our operations include multi-site Ambulatory Surgical Centers, Medical Clinics (Primary Care & Pain Management),  Pharmacy, and Labs (Urine, DNA, and Molecular). We have multiple locations in both Texas and Florida with our corporate headquarters in Tampa, FL.

    Our patient experience team follows up with patients to ensure that at any of our facilities, our patients are receiving top-quality care and having a fantastic customer service experience. PPOA's culture calls for superior customer service, a positive attitude, and a commitment to solving problems and finding solutions.

    Responsibilities

    • Reach out to and receive calls from patients; handle their requests appropriately while making them understand they are our #1 priority (because they are!)
    • Handle a high volume of outbound follow up calls to patients for consultation 
    • Oversee assigned surgeons' schedules
    • Request insurance authorizations and pre-certifications for patients' appointments
    • Build positive rapport with patient base while building value in the PPOA brand
    • Overcome objections and deliver a great front-of-the-house experience for patients
    • Schedule pre-operative and post-operative appointments
    • Enter data information into system
    • Educate clinicians on scheduling protocol and guidelines

    Qualifications

    • High School Graduate
    • 2+ years in sales (inside sales preferred)
    • Ability to multi-task while producing accurate work
    • Prior experience with HMO, PPO, Commercial, Medicare insurances is a plus
    • Be reliable, organized, professional, and respectful of patient confidentiality
    • Excellent understanding of best practices
    • Commitment to team problem solving and solutions

    PPOA celebrates and supports diversity and is proud to be an Equal Opportunity Employer. PPOA performs criminal background checks and pre-employment drug screens.

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